Frequently Asked Questions
Most frequent questions and answers
How do I contact customer service?
If you have a question that is not answered on our site you can Customer Service on 07947737582. Customer Service operating hours are Monday to Friday 9am – 8pm. Otherwise, you can email firstname.lastname@example.org. The postal address is 6 Clark’s Yard, Darlington, DL3 7QG.
How are the brands sourced?
Each season the Director and buyers visit each brand and carefully select the best pieces from the collections.
What payment methods are accepted?
Accepted payment methods through Stripe are Visa, Mastercard, American Express, Solo, Maestro and Delta. We also accept payments through PayPal.
Do you do payment plans?
Yes, these can be split over 4, 6, 8, 10 or 12 weeks. They require a 25% deposit. Items are posted out once full plan is complete, if you fail to keep up with your plan all monies will be lost.
How do I set up a payment plan?
Do you ship internationally?
Yes, international shipment is available to allow our international customer base to access our products. Shipping charges may apply.
How will I know when my order has been accepted?
As soon as you place an order you will receive an email to let you know we’ve received the order. Once we have made security checks through Stripe or PayPal we will send another email to let you know that your order has been accepted and processed, this email will also have an estimated delivery time.
Why has my order been refunded?
Unfortunately, at the moment we are only able to ship items to the address that your card is registered to, so if you have used a different delivery address we have to refund your order. Orders may also be refunded if Stripe or PayPal indicate that the order may be fraudulent, to prevent this from happening please ensure all details are entered correctly.
When will I receive my order?
We are proud of our quick delivery service. If you place an order using express delivery you will receive your order in 1-2 working days and in 3-5 with standard delivery. For specific delivery information please email us and we can send you a tracking code when your parcel has been given to our delivery service.
Can I order by phone?
Unfortunately, at the moment you cannot order by phone, due to security restrictions. However, our site is specially designed to make buying online a quick and easy process.
What is your returns policy?
Please see refund policy. Refunds will be made to your card as soon as we receive the goods and deem them to be in a suitable condition. We will send you an email as soon as we process the return. The refund should appear on your card in 5-10 working days.
If you require an exchange please call or email the shop to check that the size you require is in stock before posting the unworn items to us. Please indicate the size you require on the invoice included in your order. As soon as we receive the items we will process the exchange and post the alternative size to you using the same delivery method as your initial order.
Please note: We do not offer refunds or exchanges on sale items, socks, tights or swimwear for hygiene purposes.
What should I do if I receive a faulty item?
Please return to the store and we will send back to the brand for an inspection, please note that this may take up to 28 days to inspect but we aim to be as fast as we can but in some instances it may take longer.
Will all of my personal information be kept private?
Please be assured that we consider all the information you share with us totally private and confidential. At no point will we share your personal information without your consent. Shopping with Designer Playground is as safe and secure as we can make it and we ensure to complete security checks on every order. If we receive any orders that we see as suspicious, it will be refunded instantly and the customer will be notified.